Last week, SunTrust Bank area manager Michael Doize notified SunTrust Bank customers that the Jefferson Street Drive In would be closing effective April 3, 2018 at 12:00 p.m.
The letter stated, “Your account will not be affected. Our top priority at SunTrust Bank is to provide the most convenient services to fulfill all of your banking needs, and we are committed to make this change as easy as possible for you. We have a nearby branch that will provide the same services you have been accustomed to at the Jefferson Street Drive In.”
They list the ‘nearby’ branch as the branch at 2235 Highway 71, Marianna, Fl. This is the recently opened branch located in front of the WalMart shopping center.
The letter went on to say, “If you prefer to bank at another location, we will be happy to help you choose the SunTrust branch that best serves your needs. You may also bank 24 hours a day, 7 days a week by visiting suntrust.com or by calling 800.SUNTRUST. And, of course, you can always do your banking at any of the more than 1,200 SunTrust branches and nearly 2,100 ATMs in eleven states and the District of Columbia.”
They gave the number (850-633-3886) to call a representative of the Jefferson Street Drive In to answer any questions or do whatever you need for them to do to meet your expectations. They stressed they were committed to giving you the personal attention, accounts, and services their customers deserve.
No matter the sentiment in the letter, social media became flooded with posts about the closing and none of them were positive. One customer who lives in town and literally minutes away from the Jefferson Street Drive In said, “I don’t want to spend 35 minutes round trip to go to the ATM, which is how long it takes me to get to the interstate and back. Obviously local folks aren’t making banking decisions for SunTrust Marianna. We need an in-town ATM.”
Another customer of more than 40 years said, “Been banking with them for more than 40 years. The service has been lousy for the last 15. I’m done.”
Another customer has already left SunTrust, “I quit SunTrust because I relied on the ATM at the Jefferson Street facility, and it would not take checks written to me. When I complained, the employee said, “It isn’t our ATM”. I thought that was such a stupid answer, because the ATM was for their bank.”
And yet another member logged on to say, “Do you know how many times I have to make a quick run through the ATM on the way to Riverside/Golson/MHS/MMS in the mornings? Book fair, field day, field trip, etc. I-10 is not on my way to any of those schools.”
One media buff had a different perspective on the closing of the Jefferson Street Drive-In, “The ladies in there are like friends, they know me by name, they know my children and grandchildren. So, I want to know what happens to them? Do they still have a job? I will miss the location but will change banks to accommodate the convenience I expect, but I am concerned about my friends.”
So, it would appear, SunTrust has ruffled more than just a few feathers with the concern from many over the closing of their last in-town connection to their customers.